Mastering WhatsApp Interactive Flows

WhatsApp Flows allow you to create rich, app-like experiences inside the chat. This guide covers how to structure your logic.

Logical Nodes Explained

• Message Node: Standard text or media output.
• Condition Node: If/Else logic based on user input or CRM data.
• API Node: Fetch data from external servers during the chat.
• Jump Node: Loop users back to specific points in the conversation.

Pro Tip: Always include an 'agent fallback' node so users can reach a human if the automation doesn't solve their query.